Privacy policy

A. Privacy policy — Website

SESI Food and Household Refills LLP (“we”, “us”, or “our”) operates https://sesi.org.uk. We are committed to protecting the privacy and security of your personal information (“personal data”). This policy describes how we collect and use your personal data during your use of our site, in accordance with the General Data Protection Regulation (GDPR) and associated data protection legislation.

B. Who is using your personal data?

SESI Food and Household Refills LLP is the “data controller” for the information that you provide to us when visiting this website. This means that we decide how to use it and are responsible for looking after it in accordance with the GDPR.

Access to your personal data within SESI will be provided to those staff who need to view it as part of their work in connection with the operation of this website. It will also be shared with the third parties described in Section H. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We may update this policy at any time.

By visiting our website you are accepting and consenting to the practices described in this policy.

C. Glossary

Where we refer in this policy to your “personal data”, we mean any recorded information that is about you and from which you can be identified. It does not include data where your identity has been removed (anonymous data). Where we refer to the “processing” of your personal data, we mean anything that we do with that information, including collection, use, storage, disclosure or retention.

D. Types of data we collect about you

We will collect, store, and use the following categories of data when you use our site:

D1. Data you give us

You may choose to give us data so that you can order our products. This includes information such as your email address, delivery address, invoice address, phone number(s), website address, your business opening hours and delivery instructions.

D2. Data we collect about you

If you consent to our use of cookies we will automatically collect technical information, for example, the type of device (and its unique device identifier) you use to access our site, the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform

E. When we collect your data

When you visit our website we automatically collect technical information about your visit from your computer (see Section D2).

Should you choose to share additional personal data, we will collect this when you choose to register to use our site, correspond with us by phone, e-mail or otherwise, subscribe or register to a service, search our site, report a problem with our site, or any other activity where you choose to contact us with your personal data.

F. How we use your data

We process your data for one or more of the following reasons:

  • To provide you with the services and/or information you have requested (e.g. delivering an order). This processing is necessary to meet our contractual obligations to you or to take steps requested by you prior to entering into a contract. Information processed for this purpose includes, but is not limited to your name, email address, and any other information that is required in order to fulfill your request.
  • To send you marketing or other types of communication by email (e.g. news updates). We assume that by using our website, you consent to receive such emails. You can withdraw your consent at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. In this event, we will stop any processing as soon as we can. However, this will not affect the lawfulness of any processing carried out before your withdrawal of consent and you may no longer be able to use the site in the same way you did before.
  • For the purposes for which you use this website (e.g. placing an order). This processing is necessary to meet our contractual obligations to you, to take steps requested by you prior to entering into a contract or to meet our legitimate interests.
  • For purposes arising from your use of this website, for example, to ensure that we understand who uses our site and how our site is used and to improve our site and ensure it is secure. This processing occurs because it is necessary to meet our legitimate interests in operating this website. Information processed for this purpose includes, but is not limited to your web browser type and version, operating system, screen resolution, IP address, and other technical information.

We will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another related reason and that reason is compatible with the original purpose. If we need to use your data for an unrelated purpose, we will seek your consent to use it for that new purpose.

Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

G. Marketing

We would like to send you information by email about products, services and opportunities which may be of interest to you. By registering on the website, we assume that you consent to receiving marketing emails. We will not provide your data to other businesses so they can use it for marketing purposes.

H. Sharing your data with third parties

We may share your data with third parties who provide services on our behalf, such as those who help us to operate our website. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.

We may also share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our site terms of use or to protect the rights, property or safety of our site, our users, and others.

Where your data is shared with third parties, we will seek to share the minimum amount necessary.

I. Where we store or use your data

We may store data collected by the website manually or electronically. The data is stored on our secure servers and/or in our premises within the UK.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the website and any transmission is at your own risk.

J. Third party websites

Our site may contain links to and from various third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

K. Retaining your data

We will only retain your data for as long as we need it to fulfil our purposes, including any relating to legal, accounting, or reporting requirements.

L. Your rights

Under certain circumstances, by law you have the right to:

Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked, for example, where there is a statutory or contractual requirement for us to process your data and it would not be possible to fulfil our legal obligations if we were to stop. However, where you have consented to the processing, you can withdraw your consent at any time by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. In this event, we will stop the processing as soon as we can. However, this will not affect the lawfulness of any processing carried out before your withdrawal of consent and you may no longer be able to use the site in the same way as you did before. If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, you should contact SESI at This email address is being protected from spambots. You need JavaScript enabled to view it.. The same email address may be used to contact SESI’s Data Protection Officer. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the GDPR. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns/.

M. Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie statement.

N. Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

O. Contact

If you wish to raise any queries or concerns about this privacy policy please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or SESI Food and Household Refills LLP, Unit 2, Chiltern Business Centre, Garsington Road, Oxford OX4 6NG.